iwbet Privacy Policy

1. Introduction

iwbet is committed to protecting the privacy and personal data of every player who uses our platform. As an online gaming platform serving the Philippines market, iwbet recognizes the importance of responsible data handling — not just as a legal obligation, but as a core part of the trust we build with our community of Filipino players from Manila to Davao, Cebu to Quezon City.

This Policy applies to all personal data collected through the iwbet website, mobile platform, customer support channels, and any other service operated by iwbet. It should be read alongside the iwbet Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with iwbet.

iwbet processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC).

2. Personal Data We Collect

iwbet collects the following categories of personal data from players:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address in the Philippines
• Email address and mobile phone number
• Nationality and country of residence

2.2 Verification & KYC Data

• Copies of government-issued identification (passport, driver's license, PhilSys national ID, SSS/UMID card)
• Proof of address documents (utility bills, bank statements)
• Proof of payment method ownership
• Selfie or liveness verification images where required

2.3 Financial Data

• GCash or PayMaya account reference numbers
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing
• Transaction history including deposits, withdrawals, and bet records
• Partial card details (last four digits only — full card numbers are never stored by iwbet)

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Betting patterns and game history

2.5 Communications Data

• Records of customer support interactions (chat logs, email correspondence)
• Survey responses and feedback submitted to iwbet
• Marketing preferences and communication opt-in/opt-out records

3. How We Collect Your Data

iwbet collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting customer support.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification and fraud prevention data from licensed KYC service providers; payment confirmation data from GCash, PayMaya, and banking partners.
• Publicly available sources: Where permitted by law, iwbet may supplement your profile with information from publicly available Philippine government databases for identity verification purposes.

4. How We Use Your Personal Data

iwbet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your iwbet account, including verifying your identity and age (21+ requirement).
• Service delivery: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and other supported methods; to settle bets and distribute winnings.
• Legal compliance: To fulfill obligations under Philippine law, including anti-money laundering (AML) requirements, KYC regulations, and gaming regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and abuse of the Platform.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features that better serve Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to enforce self-exclusion or account restriction requests.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), iwbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill the iwbet Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

iwbet does not sell, rent, or trade your personal data to third-party marketers. We may share your data only in the following limited circumstances:

• Service providers: Licensed third-party vendors who assist in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, and customer support tools. All service providers are contractually bound to process data only as instructed by iwbet and in compliance with the DPA.
• Regulatory authorities: Philippine government agencies and regulators, including the National Privacy Commission (NPC), where disclosure is required by law or court order.
• Fraud prevention networks: Shared fraud intelligence databases used to identify and prevent fraudulent activity across the online gaming industry.
• Business transfers: In the event of a merger, acquisition, or sale of iwbet's business assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Retention

iwbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or close your account.
• Technical and usage logs are retained for up to twelve (12) months for security and performance analysis purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with iwbet's data disposal procedures.

8. Cookies & Tracking Technologies

The iwbet Platform uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and identify technical issues.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content about iwbet offers and games.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform.

9. Data Security

iwbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the iwbet Platform.
• Encrypted storage of sensitive data including passwords (hashed) and financial information.
• Role-based access controls ensuring that only authorized iwbet personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC notification requirements.

10. Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by iwbet:

• Right to be informed: The right to know what personal data iwbet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data iwbet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to iwbet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the iwbet Data Protection Officer (DPO) using the contact details in Section 13 of this Policy. iwbet will respond to all verified data rights requests within fifteen (15) business days.

11. Children's Privacy

The iwbet Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law. iwbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data.

If you are a parent or guardian and believe that a minor has registered an iwbet account, please contact our support team immediately at [email protected] so that we can take appropriate action.

12. Policy Updates

iwbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When we make material changes, we will notify registered players via email or a prominent notice on the Platform.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the iwbet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by iwbet, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.